{"_id":"55e96008ffba3323004216ea","user":"55dd9841cafe7221002a4c62","__v":43,"project":"55dd9f2e0efd5821000d54d9","version":{"_id":"55dd9f4dab0e4d210045aae9","__v":39,"project":"55dd9f2e0efd5821000d54d9","createdAt":"2015-08-26T11:13:17.024Z","releaseDate":"2015-08-26T11:13:17.024Z","categories":["55dd9f4dab0e4d210045aaea","55ddb5fa9067202b00ddff6f","55e0472c6bad670d0081f213","55e04764a44fae0d00214671","55e047a9a44fae0d00214672","55e047b258c5460d0076a9a7","55e95e337fc27b2d00d32cf2","55e979bda7ca823900ad549a","55edb8c18dcb210d0056900b","55f0365c8563861700a33765","55f03677d58f9b1900acf996","55f036938eeefc23001ea5de","55f036a38563861700a33767","55f036c08563861700a33769","55f036d02911b72100482cd7","55f036e92911b72100482cd9","55f036fa8563861700a3376b","55f0370ee507711900e58c69","55f0371df6101b1900c70700","55f0374f2911b72100482cdb","55f0375e2911b72100482cdc","560eb0f659cb8d0d0015cd52","560eb25239fad419002ae1e0","561fb64d4d67490d00804b2a","562b9f775a39cd0d009aff22","562ba0505a39cd0d009aff23","562ba149d56bc30d00f0cb18","562ba595f68a5f0d007b1f3b","562ba78fd56bc30d00f0cb1b","562ba8b95a39cd0d009aff27","562baadf6562140d001501d2","562bab37f68a5f0d007b1f3d","562bc1bf9ebc950d000f7523","562bc99ced4bea0d00c11dfa","562bd29c1b98640d00714520","562bd5875a39cd0d009aff60","562bdfabff2da50d002c0aaf","562be0bd5a39cd0d009aff75","57a0b476d8313e1900454439"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"2.0.0","version":"2"},"parentDoc":null,"category":{"_id":"55dd9f4dab0e4d210045aaea","pages":["55dd9f4dab0e4d210045aaeb","55e96008ffba3323004216ea","55e96030e5d0c623003ed885","55e97a097f564237001d5b80","56795de3ade8221700923d2c","56797b1584397c0d00fe13ea"],"version":"55dd9f4dab0e4d210045aae9","__v":6,"project":"55dd9f2e0efd5821000d54d9","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2015-08-26T11:12:47.544Z","from_sync":false,"order":0,"slug":"overview","title":"Overview"},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2015-09-04T09:10:32.718Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":1,"body":"## What is the API?\n\nThe dotmailer API is a web service available in both REST and SOAP and is built and maintained by dotmailer.\n\nThe API will allow you to interact with the dotmailer system programmatically. \n\n## Why should I use the API?\n\nYou can use the API to connect any system to dotmailer. Your CRM, website, or back office system can be quickly connected allowing you to keep your data easily in sync. Data can be imported and exported on a schedule, and most common tasks available in dotmailer can be automated via the API.\n\nYou might find the API useful if you wish to integrate your CRM or database with dotmailer to ensure that the information shared between the two systems is kept effortlessly up to date and in sync.\n\n## How can I integrate with your API?\n\nThe API does require a developer to write the integration. Because it's a standardised technology, this should be relatively straightforward.\n\n## How do I reset my username and password for my API user?\n\n  * Login to dotmailer\n  * Mouse over the person-and-cog icon in the top right corner to produce the settings menu and select **Access** \n  * Select the **API users** tab (unless you're already in it) \n  * Click on **New user**\n  * Locate the API user that you need to reset the password for and click the **Edit ** icon\n  * Enter your new password in the ‘Password’ field\n  * Confirm your new password in the ‘Confirm password’ field below\n  * Check the 'Enabled' box is ticked\n  * Click **Save**\n\n**Please note:** You won't see **Access** in the settings menu if you're a managed user of an account. Please contact your main account holder in this case, who'll be able to follow these steps to reset your API user's username and password for you. \n\n## How can I enable an API managed login?\n\n  * Login to dotmailer\n  * Mouse over the person-and-cog icon in the top right corner to produce the settings menu and select **Access** from the menu \n  * Select the **API users** tab (unless you're already in it) \n  * Select **New user**\n  * The username (email address) is automatically generated for your managed user and must not be edited\n  * You can add a description to differentiate your managed API user\n  * Enter a password and confirm it\n  * Check the 'Enabled' box is ticked\n  * Click **Save**\n\n**Please note:** You won't see **Access** in the settings menu if you're a managed user of an account. Please contact your main account holder in this case, who'll be able to follow these steps to enable an API managed login for you. \n\n## How do I know the correct API endpoint to call for my account's region?\n\nThere are two ways:\n\n  * Mouse over the person-and-cog icon in the top right corner to produce the settings menu, select **Access** and then, if you're not already in it, click on the **API users** tab. Here you'll find your API endpoint. \n  * Call [Get account information](doc:get-account-information)/[GetCurrentAccountInfo](doc:getcurrentaccountinfo) using r1-api.dotmailer.com as the endpoint, and this will return your account's correct endpoint.\n\n**Please note:** You won't see **Access** in the settings menu if you're a managed user of an account. You'll need to make the API call instead.\n\n## How do I integrate my CRM system with my account using an API connection?\n\nWe have several pre-built connectors, so check with your account manager - you may not need to do any work yourself!\n\nAssuming you do need to use the API, first you will need to make sure you have an account that allows API connection. \n\nYou will then need to set up an API user (see [How can I enable an API managed login?](https://developer.dotmailer.com/docs/faqs#section-how-can-i-enable-an-api-managed-login-)).\n\nOnce this is done, you can then call the API methods from a web/windows application.\n\n## My API request limit is being reached. Can you tell me what requests are pushing me over the limit?\n\nBy default we don't store the requests that have been called, only the number of calls made to your account. \n\nHowever, you can turn on API usage logging for 60 minutes if you wish. To do this:\n\n  * Mouse over the person-and-cog icon in the top right corner to produce the settings menu and select **Account**\n  * Click on **[find out more]** alongside 'API usage' to access the 'API usage logging' page\n  * Click **Begin logging API requests** if you wish to turn on logging for 60 minutes\n\nThis will record all authenticated API calls that API users make in this account. API calls that fail to log in, or contain invalid XML or JSON, will not be logged.\n\nThe common culprits of exceeding your limit are:\n\n  * Operations/methods called in loops\n  * Use of singular instead of bulk API methods such as using the REST operation or SOAP method [Add contact to address book](doc:add-contact-to-address-book)/[AddContactToAddressBook](doc:addcontacttoaddressbook) instead of [Bulk create contacts in address book](doc:bulk-create-contacts-in-address-book)/[ImportContactsToAddressBook](doc:importcontactstoaddressbook). \n\n## My API call limit is being reached. Can you increase my API calls until I sort it out?\n\nWe cannot increase your API call limit, whilst you work to improve the efficiency of your application. We are able to offer some advice on how to help reduce the amount of calls you are making but this does not consist of writing code for you. 2000 calls per hour is generally considered a generous amount and you should be able to work comfortably within these limits.\n\n## Where can I see the amount of API calls I have made in an hour period?\n\n  * Login to dotmailer\n  * Mouse over the person-and-cog icon in the top right corner to produce the settings menu and select **Account** \n  * Under ‘API usage’ you can see the total calls out of 2000 made in the last hour\n\n## What constitutes an API request?\n\nWe define an API request as you calling a REST operation or SOAP method from our API. Each operation or method counts as an individual API call. \n\nWe do not have any methods or operations which count as more than one API call per call. \n\nThe [Get server time](doc:get-server-time)/[GetServerTime](doc:getservertime) operation/method does not get added to your call total.\n\n## What are the limits for contact data fields? \n\n* Text: 255 characters, in UTF-8. \n* DateTime: any date between 1753-01-01 00:00:00 and 9999-12-31 23:59:59  UTC.  \n* Numeric: positive or negative numbers between (-+)999999999999999999. You can also have 10 decimal places.  \n\n## Why these limits? \n\nWe chose this as our best balance of high performance vs usefulness.\n\n## I sent a campaign but it has gone out at the wrong time?\n\nThe API runs on UTC. Please check your time zone and make sure any datetime values sent to the API are specified in UTC.\n\n## I can't call an API operation/method with my dotmailer login?\n\nCorrect, you can only use a valid API user to call API methods/operations. Please see the API user setup steps for instructions on how to set up an API user.\n\n## Can I use the same API user credentials to log into another dotmailer account?\n\nNo, each API user only corresponds to one dotmailer account. You will need a different API user for each dotmailer account you wish to connect to.\n\n## I can't login to dotmailer using my API user credentials?\n\nCorrect, you can only log into dotmailer with a dotmailer login. Your API user credentials can only be used to authenticate you when calling an API operation/method.\n\n## Can I consume your web service API using Silverlight?\n\nNo. To consume a web service with Silverlight the web service requires a crossdomainpolicy.xml and or a clientaccesspolicy.xml file. We do not have these files as this can pose a potential security risk. If you wish to consume our web service using Silverlight we recommend you build your own web service which talks to our API; your web service can then talk to your Silverlight application.\n\n## My developer has written some code which doesn't work properly. Can you fix it?\n\nWhilst we can offer you guidance and assistance around errors that are occurring, it is the responsibility of your developers to build the application. If you are looking for developers with experience of using the API, please contact your account manager.\n\n## Will you help me review my code if I send it over?\n\nWe do not offer free coding support for the API, so whilst we are happy to help to an extent in optimising the amount of calls you are making, you will need to arrange for some development or consultancy with your account manager before we will work with and modify your code. Please also be aware that any information sent to us via email will not be sent securely and as such we would ask that you do not send us any sensitive information via email.\n\n## I think I have found a bug with operation/method X. What next?\n\nPlease let us know! Submit a ticket by email or through our support desk. The subject should be something descriptive of the problem such as \"Operation/method x returns z instead of expected y\". Please include as much detail as you can about the problem. The following information should be the minimum:\n\n  * What operation/method are you calling?\n  * What do you expect to happen?\n  * What is actually happening?\n  * Include any error messages that you have received\n  * When did this last happen and has it always happened?\n  * Please include any other information you feel might be relevant\n\n## I am unable to change the username for my API user?\n\nThat's correct - the username for your API user is automatically generated and cannot be changed.\n\n## Do you provide a secure API?\n\nYes - our API is available over TLS (v1.0, 1.1, and 1.2) and uses SHA-256 certificates. Each operation/method called also requires your username and password to ensure the session is secure.\n\n## Triggers are not sending when I upload contacts to dotmailer using the API?\n\nTriggers such as a join action will not fire when contacts are added to an address book using a bulk upload method. Adding a single contact to an address book will cause the trigger to fire.\n\n## How can I get a list of contacts who have unsubscribed?\n\nYou can use the REST operation [Get unsubscribed contacts since date](doc:get-unsubscribed-contacts-since-date) or the SOAP method [GetUnsubscribedContacts](doc:getunsubscribedcontacts) which will return a list of unsubscribers after a given date.\n\n## What exceptions can be returned to me via the API?\n\nPlease see the [Error response types](doc:error-response-types) section. \n\n## I keep getting this error - 'Server was unable to process request...' but the exception doesn't appear in your list of possible exceptions?\n\nAn error of this type means that there is something incorrect with the request you are sending to the API. Suggested steps would be to simplify the call and ensure that each of the parameters is valid by checking the REST/SOAP definition of that particular operation/method.\n\n## I have scheduled a campaign to be sent. How can I check the status of the campaign?\n\nAs long as you know the send ID of a campaign, you can use the REST operation [Get campaign send status](doc:get-campaign-send-status) or the SOAP method [GetCampaignSendProgress](doc:getcampaignsendprogress) to query the status of a campaign.\n\n## What files can the API accept?\n\nCSV and XLS files are the only files that can be uploaded via the API. We recommend that you use the CSV data format to ensure the highest data integrity. We also recommend CSV files are UTF-8 encoded to avoid any issues with unusual characters. Alternatively, if you choose to use a XLS format, please ensure that all the data is on the first work sheet.\n\n## Do you have any code samples that I can look at?\n\nOur documentation for REST operations and SOAP methods all contain samples for implementation in C#. \n\nWe also have this page of community contributed code on GitHub - https://github.com/dotmailer/community-supported-projects.\n\nAnd, of course, please feel free contribute if you wish to.\n\n## I can't find any code samples in my preferred language?\n\nWe work hard to offer as much help as is practically possible with the API but sadly sometimes we won't have experience in the particular technology you are using. We always welcome contributed code samples and we will be happy to add it to our list of samples if you want to send something over that is proven to work.\n\n## The API isn't accepting the date format I am using. Why is this?\n\nThe API is a REST and SOAP based service and as such expects dates in [ISO 8601 format](https://en.wikipedia.org/wiki/ISO_8601) .\n\n## How can I test the API?\n\nYou can test out our API's REST/SOAP operations/methods by using tools such as Chrome's Postman extension or SoapUI, amongst other possible options.\n\n**However, be warned - testing these operations out will have the effect of posting, updating and deleting data within your live account.** Before testing, be sure this is something you're happy with.\n\nWith the above in mind, it's a good idea to sign up and use a free trial account for testing. Or make sure you have a specially created testing address book and test campaigns, etc., that you don't mind being directly affected by such test API calls.\n\nWhilst you are developing and testing your integration with our API, we would certainly recommend making use of a free trial account. This will ensure that all of your tests will not affect your live data. The trial account can then be extended by your account manager for any required additional time.\n\nAlternatively, you can use our dummy account, which returns dummy data, to test the majority of our REST operations and SOAP methods within the documentation. The API user credentials for the account is demo:::at:::apiconnector.com/demo. Any data posted to the account doesn't persist.\n\n## We want to set up integration with dotmailer and our CRM - are you available for a conference call to discuss this integration?\n\nWe would like to help you in every way possible. Please ensure the following before arranging a conference call with your account manager and one of our support technicians:\n\n  * Your developers have read through all of the documentation on this site.\n  * Your developers have provided a list of any questions they have that have not been covered on this site at least a day before the call\n \nPlease also be aware that we can only help in terms of specific errors that you encounter, and helping you to stay within your call limits. Our account managers and support team will not design the integration for you, implement said integration or review your code.","excerpt":"","slug":"faqs","type":"basic","title":"FAQs"}
## What is the API? The dotmailer API is a web service available in both REST and SOAP and is built and maintained by dotmailer. The API will allow you to interact with the dotmailer system programmatically. ## Why should I use the API? You can use the API to connect any system to dotmailer. Your CRM, website, or back office system can be quickly connected allowing you to keep your data easily in sync. Data can be imported and exported on a schedule, and most common tasks available in dotmailer can be automated via the API. You might find the API useful if you wish to integrate your CRM or database with dotmailer to ensure that the information shared between the two systems is kept effortlessly up to date and in sync. ## How can I integrate with your API? The API does require a developer to write the integration. Because it's a standardised technology, this should be relatively straightforward. ## How do I reset my username and password for my API user? * Login to dotmailer * Mouse over the person-and-cog icon in the top right corner to produce the settings menu and select **Access** * Select the **API users** tab (unless you're already in it) * Click on **New user** * Locate the API user that you need to reset the password for and click the **Edit ** icon * Enter your new password in the ‘Password’ field * Confirm your new password in the ‘Confirm password’ field below * Check the 'Enabled' box is ticked * Click **Save** **Please note:** You won't see **Access** in the settings menu if you're a managed user of an account. Please contact your main account holder in this case, who'll be able to follow these steps to reset your API user's username and password for you. ## How can I enable an API managed login? * Login to dotmailer * Mouse over the person-and-cog icon in the top right corner to produce the settings menu and select **Access** from the menu * Select the **API users** tab (unless you're already in it) * Select **New user** * The username (email address) is automatically generated for your managed user and must not be edited * You can add a description to differentiate your managed API user * Enter a password and confirm it * Check the 'Enabled' box is ticked * Click **Save** **Please note:** You won't see **Access** in the settings menu if you're a managed user of an account. Please contact your main account holder in this case, who'll be able to follow these steps to enable an API managed login for you. ## How do I know the correct API endpoint to call for my account's region? There are two ways: * Mouse over the person-and-cog icon in the top right corner to produce the settings menu, select **Access** and then, if you're not already in it, click on the **API users** tab. Here you'll find your API endpoint. * Call [Get account information](doc:get-account-information)/[GetCurrentAccountInfo](doc:getcurrentaccountinfo) using r1-api.dotmailer.com as the endpoint, and this will return your account's correct endpoint. **Please note:** You won't see **Access** in the settings menu if you're a managed user of an account. You'll need to make the API call instead. ## How do I integrate my CRM system with my account using an API connection? We have several pre-built connectors, so check with your account manager - you may not need to do any work yourself! Assuming you do need to use the API, first you will need to make sure you have an account that allows API connection. You will then need to set up an API user (see [How can I enable an API managed login?](https://developer.dotmailer.com/docs/faqs#section-how-can-i-enable-an-api-managed-login-)). Once this is done, you can then call the API methods from a web/windows application. ## My API request limit is being reached. Can you tell me what requests are pushing me over the limit? By default we don't store the requests that have been called, only the number of calls made to your account. However, you can turn on API usage logging for 60 minutes if you wish. To do this: * Mouse over the person-and-cog icon in the top right corner to produce the settings menu and select **Account** * Click on **[find out more]** alongside 'API usage' to access the 'API usage logging' page * Click **Begin logging API requests** if you wish to turn on logging for 60 minutes This will record all authenticated API calls that API users make in this account. API calls that fail to log in, or contain invalid XML or JSON, will not be logged. The common culprits of exceeding your limit are: * Operations/methods called in loops * Use of singular instead of bulk API methods such as using the REST operation or SOAP method [Add contact to address book](doc:add-contact-to-address-book)/[AddContactToAddressBook](doc:addcontacttoaddressbook) instead of [Bulk create contacts in address book](doc:bulk-create-contacts-in-address-book)/[ImportContactsToAddressBook](doc:importcontactstoaddressbook). ## My API call limit is being reached. Can you increase my API calls until I sort it out? We cannot increase your API call limit, whilst you work to improve the efficiency of your application. We are able to offer some advice on how to help reduce the amount of calls you are making but this does not consist of writing code for you. 2000 calls per hour is generally considered a generous amount and you should be able to work comfortably within these limits. ## Where can I see the amount of API calls I have made in an hour period? * Login to dotmailer * Mouse over the person-and-cog icon in the top right corner to produce the settings menu and select **Account** * Under ‘API usage’ you can see the total calls out of 2000 made in the last hour ## What constitutes an API request? We define an API request as you calling a REST operation or SOAP method from our API. Each operation or method counts as an individual API call. We do not have any methods or operations which count as more than one API call per call. The [Get server time](doc:get-server-time)/[GetServerTime](doc:getservertime) operation/method does not get added to your call total. ## What are the limits for contact data fields? * Text: 255 characters, in UTF-8. * DateTime: any date between 1753-01-01 00:00:00 and 9999-12-31 23:59:59 UTC. * Numeric: positive or negative numbers between (-+)999999999999999999. You can also have 10 decimal places. ## Why these limits? We chose this as our best balance of high performance vs usefulness. ## I sent a campaign but it has gone out at the wrong time? The API runs on UTC. Please check your time zone and make sure any datetime values sent to the API are specified in UTC. ## I can't call an API operation/method with my dotmailer login? Correct, you can only use a valid API user to call API methods/operations. Please see the API user setup steps for instructions on how to set up an API user. ## Can I use the same API user credentials to log into another dotmailer account? No, each API user only corresponds to one dotmailer account. You will need a different API user for each dotmailer account you wish to connect to. ## I can't login to dotmailer using my API user credentials? Correct, you can only log into dotmailer with a dotmailer login. Your API user credentials can only be used to authenticate you when calling an API operation/method. ## Can I consume your web service API using Silverlight? No. To consume a web service with Silverlight the web service requires a crossdomainpolicy.xml and or a clientaccesspolicy.xml file. We do not have these files as this can pose a potential security risk. If you wish to consume our web service using Silverlight we recommend you build your own web service which talks to our API; your web service can then talk to your Silverlight application. ## My developer has written some code which doesn't work properly. Can you fix it? Whilst we can offer you guidance and assistance around errors that are occurring, it is the responsibility of your developers to build the application. If you are looking for developers with experience of using the API, please contact your account manager. ## Will you help me review my code if I send it over? We do not offer free coding support for the API, so whilst we are happy to help to an extent in optimising the amount of calls you are making, you will need to arrange for some development or consultancy with your account manager before we will work with and modify your code. Please also be aware that any information sent to us via email will not be sent securely and as such we would ask that you do not send us any sensitive information via email. ## I think I have found a bug with operation/method X. What next? Please let us know! Submit a ticket by email or through our support desk. The subject should be something descriptive of the problem such as "Operation/method x returns z instead of expected y". Please include as much detail as you can about the problem. The following information should be the minimum: * What operation/method are you calling? * What do you expect to happen? * What is actually happening? * Include any error messages that you have received * When did this last happen and has it always happened? * Please include any other information you feel might be relevant ## I am unable to change the username for my API user? That's correct - the username for your API user is automatically generated and cannot be changed. ## Do you provide a secure API? Yes - our API is available over TLS (v1.0, 1.1, and 1.2) and uses SHA-256 certificates. Each operation/method called also requires your username and password to ensure the session is secure. ## Triggers are not sending when I upload contacts to dotmailer using the API? Triggers such as a join action will not fire when contacts are added to an address book using a bulk upload method. Adding a single contact to an address book will cause the trigger to fire. ## How can I get a list of contacts who have unsubscribed? You can use the REST operation [Get unsubscribed contacts since date](doc:get-unsubscribed-contacts-since-date) or the SOAP method [GetUnsubscribedContacts](doc:getunsubscribedcontacts) which will return a list of unsubscribers after a given date. ## What exceptions can be returned to me via the API? Please see the [Error response types](doc:error-response-types) section. ## I keep getting this error - 'Server was unable to process request...' but the exception doesn't appear in your list of possible exceptions? An error of this type means that there is something incorrect with the request you are sending to the API. Suggested steps would be to simplify the call and ensure that each of the parameters is valid by checking the REST/SOAP definition of that particular operation/method. ## I have scheduled a campaign to be sent. How can I check the status of the campaign? As long as you know the send ID of a campaign, you can use the REST operation [Get campaign send status](doc:get-campaign-send-status) or the SOAP method [GetCampaignSendProgress](doc:getcampaignsendprogress) to query the status of a campaign. ## What files can the API accept? CSV and XLS files are the only files that can be uploaded via the API. We recommend that you use the CSV data format to ensure the highest data integrity. We also recommend CSV files are UTF-8 encoded to avoid any issues with unusual characters. Alternatively, if you choose to use a XLS format, please ensure that all the data is on the first work sheet. ## Do you have any code samples that I can look at? Our documentation for REST operations and SOAP methods all contain samples for implementation in C#. We also have this page of community contributed code on GitHub - https://github.com/dotmailer/community-supported-projects. And, of course, please feel free contribute if you wish to. ## I can't find any code samples in my preferred language? We work hard to offer as much help as is practically possible with the API but sadly sometimes we won't have experience in the particular technology you are using. We always welcome contributed code samples and we will be happy to add it to our list of samples if you want to send something over that is proven to work. ## The API isn't accepting the date format I am using. Why is this? The API is a REST and SOAP based service and as such expects dates in [ISO 8601 format](https://en.wikipedia.org/wiki/ISO_8601) . ## How can I test the API? You can test out our API's REST/SOAP operations/methods by using tools such as Chrome's Postman extension or SoapUI, amongst other possible options. **However, be warned - testing these operations out will have the effect of posting, updating and deleting data within your live account.** Before testing, be sure this is something you're happy with. With the above in mind, it's a good idea to sign up and use a free trial account for testing. Or make sure you have a specially created testing address book and test campaigns, etc., that you don't mind being directly affected by such test API calls. Whilst you are developing and testing your integration with our API, we would certainly recommend making use of a free trial account. This will ensure that all of your tests will not affect your live data. The trial account can then be extended by your account manager for any required additional time. Alternatively, you can use our dummy account, which returns dummy data, to test the majority of our REST operations and SOAP methods within the documentation. The API user credentials for the account is demo@apiconnector.com/demo. Any data posted to the account doesn't persist. ## We want to set up integration with dotmailer and our CRM - are you available for a conference call to discuss this integration? We would like to help you in every way possible. Please ensure the following before arranging a conference call with your account manager and one of our support technicians: * Your developers have read through all of the documentation on this site. * Your developers have provided a list of any questions they have that have not been covered on this site at least a day before the call Please also be aware that we can only help in terms of specific errors that you encounter, and helping you to stay within your call limits. Our account managers and support team will not design the integration for you, implement said integration or review your code.